Administrator FAQs
Do you have questions about how to administer isolved for your employer? Here are some of our frequently asked questions (FAQs).
HR Administrator Support Questions
The isolved Customer Support team is committed to helping you maximize the use of your solutions and is dedicated to helping you resolve issues quickly and efficiently so you can focus on growing your business. View our FAQs below to get quick answers to commonly asked questions or find out how to contact support directly.
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Does isolved offer customer support?
Each customer has a dedicated support team who works with authorized employer human resource administrators. Customers have a dedicated account manager and customer support team available to answer questions, provide technical support and customer success onboarding. Typically, if an employee of your company has support questions, isolved will direct them to contact their HR administrator.
Sometimes, an employer might license isolved through a HR or professional services firm (which we refer to as a Network Partner). In such cases, the partner provides dedicated support to their customer/client and isolved is only authorized to communicate with the partner organization.
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Am I eligible for customer support?
It depends on your service contract. As a company, isolved has service contract relationships with two distinct types of clients: Direct Customers and Network Partners.
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How do I contact my dedicated customer support team?
Each customer has a dedicated support team who works with authorized employer human resource administrators. Typically, if an employee of your company has support questions, isolved will direct them to contact their HR administrator.
If you are the administrator and need to contact isolved support directly, simply log into your isolved account to find contact information for your dedicated support team. The information will be located on the homepage once you login.
Administrative users can also call (800) 733-8839, and we will help direct you to your support team.
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I contract with an outside firm (Network Partner). How do I contact my dedicated support team?
Employers who license isolved through an HR or professional services firm (which we refer to as a Network Partner) receive support directly from that service provider. They are responsible for managing the relationship and support of their clients.
If you are the administrator and you need support, you will need to reach out to the service provider (authorized network partner) through the support request details on their website.
Although each network partner is responsible for managing the relationship and support of their clients, they do also have access to an isolved support team.
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Where can I find my company’s login page?
While both our customers and those of Network Partners have a dedicated instance of isolved People Cloud to manage their employees, they may find it easiest to sign in using the isolved identity provider.
You can login to the isolved People Cloud at https://identity.myisolved.com
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Is there a customer support helpline?
No. Due to our personalized level of support, we do not offer a customer support helpline. For the best level of support, please reach out to your dedicated support team for assistance. We’re dedicated to providing you and your team with high-quality, customer-focused service.Our dedicated customer support teams are there to ensure your needs are met and issues are resolved as quickly as possible.
Can I attend isolved Connect?
You can access the Connect website to find out more information including speakers, agenda and more. All isolved customers are invited to register and attend.
Where can I get information about upcoming events and webinars?
Please visit our event page for a list of our upcoming events and webinars. You can also access our on-demand webinars here.
Where can I access training and certification courses?
Visit our People Heroes University to access training modules, get certified or to join our isolved People Heroes Community.