Empowered Employees Powering an Organization Forward

Caring for Caregivers: Simplifying Complex Workforce Management in Healthcare

Mountainview Nursing Home in Spartanburg, South Carolina is a nonprofit skilled nursing care center, focused first and foremost on caring for their residents. Their business provides care to those who need it, regardless of their ability to pay or the severity of the treatment they need. In fact, they have a sign in front of their facility that says, “Heroes taking care of heroes.”

With nearly 100 employees, it takes a super-powered HR professional like Lisa Corrigan, Mountainview’s HR Administrative Assistant to handle the organization’s payroll and HR tasks. Being able to streamline payroll and HR was an absolute must.

Supporting Care Teams with Integrated Payroll and HR Tools

Genuine care is at the heart of everything that Mountainview Nursing Home does. The nonprofit nursing care center treats those in need, regardless of their ability to pay or the severity of treatment needs.  With a deep, intuitive understanding of what care truly means, they expected to receive the same treatment from their human capital management (HCM) partner, Paycom. 

Unfortunately, they found that their former partner didn’t understand what treating others with care really means. When that service failed to live up to their claims and simplify payroll, Mountainview partnered with isolved, according to Corrigan. 

The makeup of Mountainview’s employees is a mix of full-time and part-time hourly employees, with some salaried managers and registered nurses. This mix results in a complicated payroll process. According to Lisa Corrigan, an HR Administrative Assistant with Mountainview, Paycom wasn’t much help with their payroll.

Mountainview’s HR team looked to streamline payroll and become more competitive in a tight labor market by offering employees more control, whether that comes in the form of on-demand pay or self-service benefits. They found the right human resources (HR) partner in isolved.

“A Great Sense of Security”

Before partnering with isolved, Corrigan and her team were navigating through the complexities of HR without any support or guidance. With their previous HR partner, “We didn’t matter much because we weren’t a big fish, we were a little fish,” according to Corrigan. Now, “With isolved, I don’t feel like that. Almost every time I run into an issue, I can get a resolution immediately, which is immensely important. It gives me a great sense of security,” Corrigan says.

Luckily, isolved has automated the payroll process, removing the headache from sorting through deductions and rules.

Corrigan also boasts how much isolved has simplified other HR processes, namely benefits open enrollment. The time it takes preparing for open enrollment and for the employees to enroll has been cut in half. And that doesn’t even account for the time saved because the process is more accurate. What used to take weeks, has now been cut down to just a week. And the need for human resources support was drastically reduced.

An Improved Employee Experience (EX)

Retention woes have plagued organizations for years—and Corrigan is optimistic that providing employees with self-service capabilities will help with employee retention and recruiting moving forward.

isolved’s all-in-one HCM platform, isolved People Cloud™, has also enabled Mountainview’s employees to take control of their experience, from pay to benefits. “Employees now have a more hands-on approach and can look at their timecard. They can see what they are going to be paid and elect their benefits. It’s much easier for us and cuts down on the margin of error across the board.”

isolved Saves Time and More

Corrigan goes on to stress what a difference this makes in the life of their HR professionals, freeing up their time to take care of employees, who ultimately take care of residents. Heroes taking care of heroes. It’s a full circle.

But that isn’t all that they were able to accomplish with isolved. Payroll has gone completely paperless. “Payroll is so much easier,” Corrigan says. “So much time saved for everyone and so much less stress.”

Since starting with isolved, time spent on benefits enrollment has been cut in half, freeing up the Mountainview HR team to focus on more strategic initiatives.

A few of the major ways isolved has made an impact include:

• Freed up time with worry-free payroll and benefits
• Made Service Organization Controls (SOC) reporting and coding simple and easy, establishing trust in the company’s offerings
• Enabled the organization to be more competitive with on-demand pay through an isolved partner Allowed for faster hiring practices due to employee self-service

 At the end of the day, Corrigan believes that isolved has helped Mountainview Nursing Home to continue its growth and better execute its mission.

Rock Star Customer Support

When asked what Corrigan likes the most about isolved, she is quick to answer: customer support.

“The customer support is amazing. The employee benefits portal, which employees access for open enrollment, just can’t be beat. The whole employee adaptive system offers employees greater access to their information, and we couldn’t be happier with it,” said Corrigan.

What is Corrigan’s vision for future of HR and the employee experience at Mountainview? Getting all employee information in one central place such as reviews, disciplinary actions and certifications. And isolved is on it. Corrigan remarks that the ease of the system and the ability to upload information effortlessly into each employee’s profile makes all the difference.

“We want to stay with isolved for the long haul. They’ve made such a positive impact on our HR and our business,” Corrigan was quick to add. “We are now looking at adding even more from isolved.”

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