HUB International Gulf South Customer Story

Simplifying HR Complexity for a Leading Insurance Broker

The key to a successful working relationship is the ease of doing business. It's what brokers seek when choosing a third-party administrator (TPA). In fact, according to our survey, 89% of brokers said that customer service is an extremely important factor when vetting TPAs. The right partner makes it easier to build and sustain a solid book of business.

HUB International Gulf South, an employee benefits broker that serves employer groups of all sizes, has been partnering with isolved and referring its services for more than 20 years. Before isolved, the firm was struggling with COBRA administration and health reimbursement arrangement (HRA) implementations—not to mention reducing employer premium costs. Through best-in-class customer service and significant savings, isolved has made it easy for HUB International Gulf South to keep its clients happy.

“In isolved, I have a trusted partner that I can confidently tell clients is a solid leader in the industry. ... As health insurance premiums continue to rise, isolved is a great resource for HRA implementation.”

— Kelly Jones, Benefit Consultant

isolved strives to provide superior support. The team assists in finding the services clients need while informing brokers of scheduled releases, new functionality and tools that clients will love. Kelly Jones, a benefit consultant with the company, considers the relationship to be the greatest benefit of partnering with isolved. “I absolutely love my sales rep. She will help me anytime,” Jones said.

Lower Costs and Happier Clients

When it comes to keeping clients pleased, keeping costs low can go a long way. Fifty-four percent of brokers say price is an extremely important factor in TPA selection. Jones recalled a recent success story made possible with isolved: “A client was faced with a large medical increase. We were able to put in a much higher deductible that reduced the fixed cost (premium) and put in an HRA that made the benefits to employees whole with very little risk to the employer.”

Before introducing clients to isolved, the company’s clients utilized HealthEquity. However, as HealthEquity recently increased its COBRA administrative costs, isolved became the solution of choice for clients.

Working with a trusted partner can enhance client trust, further cementing the relationship. When asked how her business has been impacted since referring to isolved, Jones said, “In isolved, I have a trusted partner that I can confidently tell clients is a solid leader in the industry.”

Looking forward, Jones believes the partnership with isolved will continue to grow. “As health insurance premiums continue to rise, isolved is a great resource for HRA implementation.”