Biltmore Properties Inc Customer Story | HR Services for Lean Teams

Managing Real Estate Success with Comprehensive HR Insights

Forward-thinking business leaders recognize that a poor employee experience (EX) not only affects productivity, but it also leads to a lackluster customer experience. To remain competitive, it is more important than ever to create an EX that matters for both the employer and the employee.

What employees want most from their employers is better communication, according to isolved’s HR Trends of 2024 report. When asked how HR can boost company culture, “improve internal communications” took the top spot.

Clearer Communication

Phoenix-based Biltmore Properties, Inc., recognizes the important role communication plays in creating a thriving workforce. The affordable housing property management company leverages isolved HR Services, which provides expertise and guidance, to help its HR team of two effectively communicate with their 138 full-time, hourly employees.

Aubrey Yankee, accounting manager at Biltmore Properties, Inc., says “saving time and money” is a key result of working with isolved HR Services. Before using isolved, communicating with employees scattered across different sites was a perplexing challenge. Thanks to HR augmentation, the company can now “exchange information between employees, HR team and other staff. Engaging the employees through this communication has allowed us to build trust, increase productivity and maintain the Biltmore Properties, Inc. culture." Additionally, the company can more easily share crucial updates on payroll, benefits and more.

“I feel supported where in the past we questioned our position. We have been able to be sure that items that were out of compliance are addressed. This includes income withholding, garnishments, FMLA, surveys and more.”

— Aubrey Yankee, Accounting Manager at Biltmore Properties, Inc.

With HR resources stretched thin, Yankee and the company’s controller sought to find a human capital management (HCM) provider that could accommodate payroll and personnel in the same system. With approval from their president and vice president, the company ultimately chose isolved for payroll, 401(k), FMLA management and HR support.

Confident Compliance

Aside from better communication, Yankee appreciates the peace of mind when it comes to compliance. “Compliance is a major area,” said Yankee.

"I feel supported, where in the past we questioned our position," said Yankee about her experience with isolved. "We have been able to be sure that items that were out of compliance are addressed. This includes income withholding, garnishments, FMLA, surveys and more.”

With HR Services, Biltmore Properties, Inc. receives:

Access to a senior strategic HR business partner
Handbook maintenance
Employee verification services
Salary benchmark reports
State new-hire packets
HR assessment with recommendations
Monthly HR check-ins
Biannual strategic reviews
Proactive compliance support
Performance management guidance
Custom forms and policies
Assistance with two special projects annually

Countless Capabilities

By leveraging isolved HR Services, it is estimated that Biltmore Properties, Inc. saves two hours per week on compliance, and five hours for every employee-relations issue.

Yankee said she’d recommend isolved to other companies with plans to consolidate platforms and maximize their HR capabilities. As for Biltmore Properties, Inc.’s future plans, she said, “We are hoping to run all employee processes through isolved. We would like for the employees to become familiar with uploading documents and using the system to communicate with the main office and HR.”