Tackling Time and Attendance Challenges
Regional Industries serves 20-25 municipalities, from small towns to large cities like Jersey City, NJ. Accurate and timely punch-ins are crucial for smooth operations, but manually managing time and attendance became overwhelming as the company grew.
Debra Kierych, the human resources (HR) and executive assistant at Regional Industries, explained that they initially worked with ADP. However, employees faced challenges with punch-ins and frequent system downtimes, which increased the chance of errors. At one point, they had to go back to using manual timecards. Generating reports, especially the Equal Employment Opportunity (EEO) report for government compliance, was also time-consuming.
Finding a Reliable Solution
Faced with these challenges, Regional Industries decided to switch to isolved. The transition was smooth and immediately relieved their issues. They now use isolved to verify employee eligibility, track work hours (Time & Labor Management), process payroll accurately (Payroll), offer self-service for employees and create a great onboarding experience (Onboard & Develop).
They’re very satisfied with the solutions and the superior customer service. “Customer service is amazing,” said Kierych. “You get answers, and if they don’t have the answers, they’ll send you to someone who does.”
By using isolved’s dependable punch-in system, they’ve eliminated the need for manual entries, reduced errors and saved time. “Having employees be able to see their hours without coming to me is a wonderful thing,” Kierych added. Additionally, isolved’s reporting capabilities ensure that all reports, including the critical EEO report, are accurate and compliant with government regulations, eliminating the risk of non-compliance and associated penalties.
Looking ahead, Kierych wants to increase employee involvement in self-service functions. While many employees currently lack smartphone access, the goal is to make them more independent in managing their data.
The Results
Since switching to isolved, Regional Industries LLC has saved time by reducing manual entries and corrections while ensuring accurate and timely reporting. This has resulted in increased efficiency and reduced stress for their HR staff, as well as a modern, meaningful experience that matters to each employee.